Returns Policy

Every piece offered by The Paper Age is an original vintage paper object. Unlike a newly manufactured print, each piece carries its own history of age, handling, printing, and preservation.

Our returns policy is designed to give collectors confidence when purchasing online while protecting the integrity of these individually documented original objects.

Before You Purchase

We make every reasonable effort to represent each piece accurately before it leaves the archive.

Individual catalogue pages include photographs, dimensions, publication information when known, and a description of the object's condition. Close-detail imagery may be provided to show paper tone, edges, printing texture, surface marks, creases, or other characteristics relevant to the individual piece.

Vintage paper naturally changes over time. Toning, minor edge wear, small handling marks, light creasing, foxing, printing irregularities, or other age-related characteristics may be present and are not necessarily considered defects.

Where a significant condition issue is known, we aim to disclose it in the listing description or accompanying photographs.

Because every original has its own history, we encourage you to examine the listing carefully and contact us with any questions before completing your purchase.

Returns

We accept return requests within 7 days of confirmed delivery.

To be eligible for a return, the piece must be returned in the same condition in which it was received. It must not have been framed, mounted, trimmed, altered, restored, laminated, adhered to another surface, cleaned, repaired, or otherwise modified.

Please contact The Paper Age within the 7-day return period before sending an item back. Returns sent without prior authorization may not be accepted.

Once a return has been approved, the piece should be shipped back promptly and packaged with appropriate protection for an original paper object.

Unless the return is the result of an error by The Paper Age or verified damage during transit, the buyer is responsible for return shipping costs.

Original outbound shipping charges, where applicable, are non-refundable.

Age-Related Condition

Original vintage paper should not be expected to have the appearance or condition of a newly manufactured print.

Depending on its age, publication, printing process, storage history, and previous handling, a piece may show natural signs of time. These can include paper toning, softened or worn edges, small creases, foxing, handling marks, minor surface wear, printing imperfections, or other characteristics consistent with an older printed object.

Age-related characteristics that were visible in the listing photographs, described in the condition information, or reasonably apparent from the documentation provided before purchase are not considered undisclosed damage.

These characteristics form part of the material history of the object and can help distinguish an original period piece from a modern reproduction.

However, if you believe the piece you received has significant damage that was not disclosed or differs materially from the listing description or photographs, please contact us within 7 days of confirmed delivery and provide clear photographs of the condition in question.

We will review the matter individually.

Damage During Transit

If your order arrives damaged during shipping, please contact The Paper Age as soon as possible after delivery.

Please retain all original packaging and protective materials while the matter is being reviewed.

We may ask you to provide clear photographs showing:

• the entire piece;
• the damaged area;
• the shipping package;
• any visible damage to the exterior of the package; and
• the protective materials used inside the shipment.

This documentation may be necessary to determine whether the damage occurred during transit and, where applicable, to support a claim with the shipping carrier.

Please do not discard the packaging until the matter has been resolved.

Verified transit damage will be reviewed individually. Depending on the circumstances and the extent of the damage, an appropriate resolution may include a full or partial refund or another mutually agreed solution.

Because most pieces offered by The Paper Age are individual original objects, an identical replacement will usually not be available.

Incorrect Item

If you receive a piece different from the one you purchased, please contact The Paper Age as soon as possible.

Please provide a photograph of the item received so that we can verify the error.

If the incorrect item was sent by The Paper Age, we will arrange an appropriate resolution and cover reasonable return shipping costs.

The item should remain in the condition in which it was received while the matter is being resolved.

Return Shipping

Approved returns must be packaged carefully to protect the paper from bending, moisture, abrasion, pressure, and unnecessary movement during transit.

Whenever possible, we recommend reusing the protective materials supplied with the original shipment.

A trackable shipping service is strongly recommended. The buyer remains responsible for the returned object until it has been successfully delivered back to The Paper Age.

For higher-value pieces, insurance may also be recommended.

If a returned piece is damaged because of inadequate return packaging, altered after delivery, or returned in a condition materially different from the condition in which it was received, the refund may be reduced or declined where permitted by applicable law.

Refunds

Once an approved return has been received, The Paper Age will inspect the piece and confirm its condition.

If the return meets the requirements of this policy, the refund will be issued to the original payment method.

The refund will cover the eligible purchase amount. Original outbound shipping charges, where applicable, are not refundable unless the return resulted from an error by The Paper Age or verified transit damage.

After a refund has been issued, additional processing time may be required before the funds appear in your account. Processing times are determined by your bank, card issuer, or payment provider.

International Returns

International customers may request a return under the same 7-day return period, beginning from confirmed delivery.

Unless the return results from an error by The Paper Age or verified transit damage, international return shipping costs are the responsibility of the buyer.

Any customs duties, import taxes, VAT, brokerage fees, or similar charges originally paid by the buyer are generally outside the control of The Paper Age and are not refundable by us.

When returning an international order, the package should be clearly identified as a returned item where appropriate and prepared in accordance with the relevant postal and customs requirements.

The buyer is responsible for ensuring that the return can be tracked back to The Paper Age.

One-of-a-Kind Objects

Many pieces offered by The Paper Age exist in our archive as a single original.

When one of these objects leaves the archive, it cannot simply be replaced with another newly manufactured copy. A return therefore involves the movement of the same historical paper object back into the archive.

We ask collectors to handle, store, package, and return these pieces with appropriate care.

Our goal is straightforward: the object you receive should be the object you expected—accurately represented, carefully documented, and safely delivered.

If you are uncertain about the condition, dimensions, publication details, shipping, or any other aspect of a piece, we encourage you to ask before purchasing.

Questions are always welcome before an original changes hands.